Support Email
For general support, job, application, shift, paid activity, refund, safety, privacy, or account deletion questions, contact FreeTimes App Pty Ltd at hello@yuno.au.
What to Include
To help us review your request quickly, please include your phone number or username associated with your Yuno account, a clear description of the issue, and any relevant screenshots, links, usernames, or dates.
Report Safety Issues
If you need to report content, a user profile, harassment, impersonation, spam, scams, or illegal content, please use the in-app report tool where available or email support with the details.
Paid Activity and Refund Issues
For booking, ticket, cancellation, refund, chargeback, organiser, or payout issues, include the activity name, booking or order details, username, date, screenshots, and a clear description of what happened.
Jobs, Applications, and Shift Issues
For a Job Listing, application, recruitment scam, workplace safety concern, Casual shift, cancellation, hours, payment, payout, or dispute issue, include the listing or shift details, business or user name, relevant dates and times, communications, and any supporting evidence. Do not send unnecessary sensitive identity documents by email.
Account Deletion Requests
To request account deletion, email support from the address connected to your account when possible and include your username or phone number. We may ask for verification before processing the request.
Emergency Notice
Yuno support is not an emergency service. If you believe someone is in immediate danger, contact local emergency services or the appropriate local authority.