Overview
This Privacy Policy explains how FreeTimes App Pty Ltd operates Yuno and how we collect, use, store, disclose, and protect personal information when you use the Yuno mobile application, website, and related services. This policy is intended to support compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable Australian privacy requirements.
Information We Collect
We may collect the following types of information:
- Phone number and verification information used for phone number login and account security.
- User profile information, such as display name, username, profile photo, bio, interests, and other information you choose to provide.
- User-generated posts and content, including posts, captions, comments, messages, reports, and other content you create or share.
- Photos, videos, and media uploads that you choose to post, save, or send through Yuno.
- Approximate location information, such as city or general area, when needed to provide location-based discovery or safety features.
- Analytics, device, app, and usage information, such as device type, operating system, app version, approximate region, crash logs, diagnostic data, interactions, and feature usage.
- Support and moderation information, including reports, appeals, account deletion requests, and messages sent to support.
How We Use Information
We use information to provide and improve Yuno, verify accounts, personalise content, operate social and discovery features, measure app performance, support user safety, respond to support requests, investigate reports, enforce our policies, prevent fraud or abuse, send service-related or safety-related notifications, and comply with legal obligations.
User-Generated Content
Content you post on Yuno may be visible to other users depending on your settings and the features you use. You are responsible for the content you share and should avoid posting private or sensitive information that you do not want others to see.
Photos and Media Uploads
When you upload photos, videos, or other media, we store and process that content so it can be displayed in the app, moderated for safety, and managed according to your account settings and our policies.
Approximate Location
Yuno may use approximate location to help users discover relevant content, improve recommendations, support safety features, and comply with regional requirements. You can manage location permissions through your device settings.
Analytics and Device Information
We may use analytics and device information to understand how Yuno is used, diagnose bugs and crashes, improve performance, protect accounts, detect misuse, and develop safer features. We aim to limit this information to what is reasonably necessary for these purposes.
Reports and Moderation
Users can report content, posts, profiles, or behaviour that may violate Yuno policies. We may review reported content, related account information, and relevant activity to moderate content, restrict features, suspend accounts, protect users, or take other safety actions.
Sharing Information
We do not sell your personal information. We may disclose information to service providers who help us operate Yuno, analytics and infrastructure providers, professional advisers, law enforcement or regulators where legally required, or where reasonably necessary to protect users, our services, or the public.
Storage and Protection
We store information using reasonable technical and organisational safeguards designed to protect against misuse, interference, loss, unauthorised access, modification, and disclosure. These safeguards may include access controls, encryption in transit where appropriate, monitoring, backups, and internal procedures for handling personal information. No online service can guarantee absolute security.
Data Storage and Overseas Processing
Yuno is operated by FreeTimes App Pty Ltd in Australia. Personal information may be stored or processed in Australia and in other countries where our cloud, analytics, communications, moderation, or infrastructure providers maintain systems. Where personal information is disclosed to an overseas recipient, we will take reasonable steps, where required by Australian privacy law, to ensure that the recipient handles that information in a manner consistent with applicable Australian privacy obligations.
Data Retention
We keep information for as long as needed to provide Yuno, comply with legal obligations, resolve disputes, enforce policies, and maintain safety. Some content may remain in backups for a limited period after deletion.
Account Deletion
You may request deletion of your Yuno account and associated personal information by contacting support at hello@yuno.au. Users may also delete their account through the app settings where available. We may ask you to verify account ownership and may need to retain limited information where required or permitted for legal, security, fraud prevention, dispute resolution, moderation, or policy enforcement purposes.
Children and Minors
Users must meet the minimum age required under applicable law to use Yuno. Yuno is not intended for users who are below that minimum age. We do not knowingly collect personal information from children where parental consent is required. Content involving sexual exploitation or abuse of minors is strictly prohibited and may be reported to authorities.
Security
We use reasonable technical and organisational measures to protect information. No online service is completely secure, and users should protect their devices, login codes, and account access.
Australian Privacy Rights
If you are in Australia, you may request access to or correction of personal information we hold about you, subject to exceptions under Australian law. You may also contact us with privacy questions or complaints. We will take reasonable steps to respond within a reasonable period. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.
Data Breach Response
If we become aware of an eligible data breach under Australian privacy law, we will take reasonable steps to contain and assess the incident and notify affected individuals and regulators where required.
Your Choices
You can update profile information, manage device permissions, delete content where available, block users, report content, and request account deletion or support assistance.
Contact Support
For privacy questions, account deletion requests, complaints, or support, contact FreeTimes App Pty Ltd at hello@yuno.au.